Communication skills

Challenge

A Spanish hotel group has an internal and external team that work together on a daily basis. The hotel wanted to reinforce a positive working environment, not only between the two teams but also towards hotel guests, by improving communication and increasing levels of collaboration, motivation and involvement of the staff.

Our collaboration

Experiential workshop focused on exploring and practicing key skills of effective communication, as well as applying useful concepts and tools that improve the way of working together.

Results

Participants learned and experienced key communication skills and noticed in their own skin the positive impact these have on how they felt: less offensive, more motivated, accepted and appreciated.
They were able to identify which effective and ineffective ways of communicating they currently use and realized the impact these have on themselves and others.
Experiential exercises allowed participants to feel in some toxic behaviors, increasing their awareness of behavior they want to avoid in their interactions.
Through reflections in small groups and in the whole group participants came up with a list of agreements about skills and behaviors they want to implement from now on as well as how to follow up which each other in a friendly manner.
Especially helpful in this sense were the new skills about how to give and receive feedback constructively.
Participants left with a common goal and plan how to reach it, a sensation of greater connection and “being on the same page”.

Participants' feedback

What will be different as a result from having taken this program?

I will stop avoiding conflicts
Better feedback conversations
I will listen more
Reflect before interacting with someone
I will express myself in a more skillful way and will be better at not hurting others feelings